SHIPPING & RETURNS

SHIPPING

Each purchase will be shipped from our studio in one business day upon the order being placed, including personalized orders. If the order needs to be delivered by a certain date, please contact us at team@era81.com prior to placing the order to make sure we are able to meet the deadline. 

Please click on the "Bag" icon in the top right corner of the website and scroll to the bottom of the page to access the shipping cost calculator and calculate the exact shipping cost estimate for your purchase. 

UNITED STATES: We offer fast, efficient, and affordable shipping through the continental U.S.A. by the United States Postal Service. Expedited shipping upgrades are available at checkout for an additional fee. 

REST OF THE WORLD: We offer 2-5 day express shipping by DHL/FedEx to our customers around the world, and we subsidize most of our international shipping rates to make our bags affordable worldwide. 

International shipments may incur additional costs, i.e. customs fees and import taxes. These charges are imposed by the country of destination, and we advise that our customers check their country import policies prior to making a purchase (here is a handy tool that can assist in calculating duties: https://www.dutycalculator.com/new-import-duty-and-tax-calculation). 

 

RETURNS

We hope you love your ERA81 bag! Should you wish to return any of the products you bought for any reason, we offer hassle-free returns for full purchase price within 14 days of the delivery. Should the product be sent after 14 days, only a store credit may be issued, completely at the discretion of ERA81.

We recommend that a tracked and insured postal service be used for return shipping as we cannot be held responsible for any packages lost or damaged in transit. Please note that return shipping costs are not covered by ERA81, and we do not provide shipping labels for returns. 

Once we receive the product back in original condition, we will issue a full refund of the product cost (shipping costs are non-refundable) to your original payment method. Please ensure that the product is in the original condition, unused, undamaged, and returned in the original box. Damaged or used products are not eligible for returns. Refunds should show on your account within 7-10 working days. 

Please contact us at team@era81.com if you need any assistance or have any questions regarding shipping & returns.

Join to get a free monogram!

Add a personal touch to your bag or accessory with an elegant 1-3 letter monogram ❤